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Privacy Policy

Last updated: 28 April 2025

1. Introduction

Durston Electrical (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

By engaging our services or using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Full name and contact details (phone number, email address)
  • Property or site address where work is to be performed
  • Description of the electrical work or job requested
  • Payment information (processed securely via third-party providers — we do not store card details)
  • Any other information you voluntarily provide when contacting us

3. How We Collect Your Information

We collect personal information:

  • Directly from you via our website contact form, phone calls, or email
  • When you request a quote or book a job
  • Indirectly through website analytics tools (anonymous data only)

4. How We Use Your Information

We use your personal information to:

  • Provide and manage the electrical services you have requested
  • Schedule and confirm appointments
  • Prepare and send quotes and invoices
  • Communicate with you about your job or enquiry
  • Meet our legal and regulatory obligations
  • Improve our services and website

We will not use your information for any purpose other than those listed above without your consent.

5. Sharing Your Information

We do not sell, rent or trade your personal information to third parties. We may disclose your information only in the following limited circumstances:

  • To subcontractors or suppliers engaged to assist in completing your job, under confidentiality obligations
  • To regulatory bodies (e.g. NSW Fair Trading) where required by law
  • To our professional advisers (accountant, insurer, legal adviser) under strict confidentiality
  • Where disclosure is required or authorised by law

6. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Our website uses HTTPS encryption for all data transmitted via the contact form.

While we take these precautions, no data transmission over the internet can be guaranteed as completely secure. If you have concerns, you are welcome to contact us by phone instead.

7. Website Analytics

Our website may use standard analytics tools to collect anonymous data about how visitors use the site (e.g. pages visited, time on site, browser type). This data does not identify you personally and is used only to improve the website. You can disable cookies in your browser settings at any time.

8. Access and Correction

You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate, out of date or incomplete. We will respond to such requests within 30 days.

To make a request, please contact us using the details below.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in the first instance so we can attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Us

For any privacy-related enquiries, please contact:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page, with the date of the most recent update shown at the top.